Facturación, pases de wallet, privacidad, reembolsos y gestión de suscripciones — respuestas rápidas para comercios de Tapify.
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No, ese es el punto. Los clientes escanean un código QR una vez y la tarjeta de fidelización se guarda directamente en Apple Wallet o Google Wallet — ya está en cada iPhone y Android. Nada que descargar, nada que registrar.
Abres la página del escáner Tapify en cualquier teléfono, tablet o laptop. Apuntas la cámara al código QR de la tarjeta del cliente y el sello se agrega en segundos. Sin hardware especial — solo un navegador.
Por supuesto. El predeterminado es "compra 5, obtén 1 gratis", pero puedes cambiar la meta de sellos, tipo de recompensa y descripción desde tu panel en cualquier momento.
Sus sellos están guardados en Tapify, no solo en el dispositivo. Puedes buscar al cliente en el panel y reenviar el enlace de su tarjeta. Su conteo de sellos estará exactamente donde lo dejó.
Después de 14 días se te pedirá agregar un método de pago. Si no lo haces, tu cuenta pasa automáticamente al plan Inicial gratuito — no perderás ningún dato.
Sí. Los Cajeros solo pueden escanear tarjetas y canjear recompensas — no pueden cambiar la configuración del programa, ver tu facturación ni gestionar tu equipo.
As a merchant, you see customer activity in your Tapify dashboard. Customers see their loyalty progress on the pass in Apple Wallet or Google Wallet; detailed history may vary by platform.
Tapify issues loyalty passes and program data. We do not collect or store full payment card numbers (PANs) for your customers’ in-wallet purchases. Merchant subscription billing is processed by our payment provider (Stripe); card data is handled according to Stripe’s terms and PCI-DSS scope.
Merchant: sign out of shared devices and rotate team access if needed. Customers can reinstall or re-add passes from a new device using your published claim or install flow where supported. Stamps are tied to the program in Tapify, not only to a single physical card.
Subscription charges are handled by Stripe. Refund eligibility depends on your plan, region, and timing. Use the billing portal linked below for self-service where available, or email support with your workspace details and invoice references.
Open billing (sign-in required)Start with support@tapify.fun so we can locate your workspace and Stripe records. You may also dispute charges through your card issuer; providing our response helps avoid unnecessary chargebacks.
Sign in, open Billing in your dashboard, and use “Manage billing” to open the Stripe Customer Portal. You can cancel or change plans there — the same account you used to subscribe.
Open billing (sign-in required)Yes. Cancellation is available through your authenticated dashboard billing flow (Stripe Customer Portal). You are not required to call or email to cancel, though we are happy to help if something fails.
Open billing (sign-in required)Self-serve data export from Settings is on our roadmap. Until then, email support from your workspace owner address with “Data export request” and we will provide an export of merchant data we hold for your workspace, subject to identity verification and applicable law.
Tapify uses infrastructure providers (for example Supabase and hosting on major cloud regions). See our Privacy Policy and Compliance page for subprocessors and roles — legal counsel should review before production commitments.
Privacy PolicyUse the vulnerability reporting channel on our Support page or the contact in security.txt. Please do not publicly disclose issues until we have addressed them.
Support — security