Questions about loyalty passes, billing, or your team? Reach out by email — we read every message.
The fastest way to get a detailed answer is email. Include your shop name, workspace email, and what you tried — we’ll get back to you.
We aim to respond within 24 business hours (Monday–Friday, excluding public holidays in our jurisdiction).
support@tapify.funTip: sign in first if your question is about billing or pass settings tied to your account.
Payments, data hosting, and security practices we disclose for enterprise procurement.
Compliance overviewIf your region requires a published postal address, configure NEXT_PUBLIC_COMPANY_LEGAL_NAME and NEXT_PUBLIC_COMPANY_ADDRESS_MULTILINE for your deployment, or email support with “Legal imprint” in the subject line.
You can request deletion of your Tapify workspace and merchant user account. We will verify ownership and process the request in line with applicable law. Self-serve deletion from the dashboard may be added in a future release.
How to request deletion
Security researchers: please report suspected vulnerabilities privately. Do not test against production accounts you do not own without written permission.
Report wallet passes or pages that impersonate a brand, distribute malware, or otherwise violate law or our policies. Include URLs, screenshots, and timestamps where possible.
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