Billing, wallet passes, privacy, refunds, and subscription management — quick answers for Tapify merchants.
16 results
No, and that's the whole point. Customers scan a QR code once and the loyalty card is saved directly to Apple Wallet or Google Wallet — which is already on every iPhone and Android. Nothing to download, nothing to sign up for.
You open the Tapify scanner page on any phone, tablet, or laptop. Point the camera at the customer's wallet card QR code, and the stamp is added in seconds. No special hardware, no barcode reader — just a browser.
Absolutely. The default is "buy 5, get 1 free" to get you started instantly, but you can change the stamp goal, reward type, and reward description from your dashboard at any time. Running a "buy 10 get a free pastry" deal? Done.
Their stamps are saved in Tapify, not just on the device. You can look up a customer in the dashboard and re-send them their pass link. Their stamp count will be exactly where they left off.
After 14 days on a paid plan trial, you'll be asked to add a payment method to continue. If you don't, your account moves to the free Starter plan automatically — you won't lose any data and existing customers keep their passes.
Yes. Cashiers can only scan passes and redeem rewards — they can't change your program settings, see your billing, or manage your team. You're always in control as the Owner.
As a merchant, you see customer activity in your Tapify dashboard. Customers see their loyalty progress on the pass in Apple Wallet or Google Wallet; detailed history may vary by platform.
Tapify issues loyalty passes and program data. We do not collect or store full payment card numbers (PANs) for your customers’ in-wallet purchases. Merchant subscription billing is processed by our payment provider (Stripe); card data is handled according to Stripe’s terms and PCI-DSS scope.
Merchant: sign out of shared devices and rotate team access if needed. Customers can reinstall or re-add passes from a new device using your published claim or install flow where supported. Stamps are tied to the program in Tapify, not only to a single physical card.
Subscription charges are handled by Stripe. Refund eligibility depends on your plan, region, and timing. Use the billing portal linked below for self-service where available, or email support with your workspace details and invoice references.
Open billing (sign-in required)Start with support@tapify.fun so we can locate your workspace and Stripe records. You may also dispute charges through your card issuer; providing our response helps avoid unnecessary chargebacks.
Sign in, open Billing in your dashboard, and use “Manage billing” to open the Stripe Customer Portal. You can cancel or change plans there — the same account you used to subscribe.
Open billing (sign-in required)Yes. Cancellation is available through your authenticated dashboard billing flow (Stripe Customer Portal). You are not required to call or email to cancel, though we are happy to help if something fails.
Open billing (sign-in required)Self-serve data export from Settings is on our roadmap. Until then, email support from your workspace owner address with “Data export request” and we will provide an export of merchant data we hold for your workspace, subject to identity verification and applicable law.
Tapify uses infrastructure providers (for example Supabase and hosting on major cloud regions). See our Privacy Policy and Compliance page for subprocessors and roles — legal counsel should review before production commitments.
Privacy PolicyUse the vulnerability reporting channel on our Support page or the contact in security.txt. Please do not publicly disclose issues until we have addressed them.
Support — security