Refund Policy

This policy applies to subscription fees you pay to Tapify for use of the platform (dashboard, loyalty programs, wallet passes, and related features). It does not apply to goods or services sold by your business to end-customers — those relationships are solely between you and your customers.

Payments are processed by Stripe. Tapify does not store your full payment-card details; Stripe acts as the payment processor.

Paid plans are billed in advance on the cycle shown at checkout and in your workspace billing settings (typically monthly or annual). When you cancel, your subscription remains active until the end of the current billing period you have already paid for, unless we state otherwise at the time of cancellation.

You can cancel from Dashboard → Billing or, where available, through the Stripe Customer Portal opened from the Manage billing flow. Cancelling stops future renewals; it does not automatically delete your workspace data immediately — export anything you need before closure, per your Terms of Service and data-retention practices.

We will correct verifiable billing errors, such as duplicate charges for the same subscription period or amounts charged in clear contradiction to the price and plan you selected.

Other refund requests are reviewed case by case. We may ask for transaction identifiers, workspace email, and a short description so we can match your account in Stripe. Approval may depend on jurisdiction, how long ago the charge occurred, and whether the service was materially used during the period in question.